Why is it important to use a different email address for AI generated content?
118 West recommends using an email address that is easily identifiable as AI for two reasons. The first is an audit trail, you need a way to understand how your business is automatically responding to your customers. The second is governance. Do you want to be able to find tune and correct any information that doesn't properly represent your business. At the end you might be liable for the AI generated output.
How does B-Bot the Chatbot figure out information about my business?
Our Chatbot B-Bot is designed to use Anthropic AI to scrub your website and not look for information on other sites. This is critical to prevent false information or your competitors information from being presented to your customer.
My App isn't working, what do I do?
That depends on the type of app we are talking about. If it is a paid wordpress app, please log into the client portal and insure the account is current. If it is a mobile app, please verify with the appstore that your account is current or delete the paid version and download the ad supported version.
Does B-Bot the chatbot come "pre-trained"?
Yes and No, the more information you have on your website, the more likely B-bot is going to be able to figure out what is going on and how to best handle your customer. For instance if you send an email blast but don't put it on the website as well under a section like "upcoming events" B-Bot doesn't know to tell your customer and you might have generated a phone call or worse, lost a sale.
What do you mean when you say you can become so effecient that you are ineffective?
All systems need down time or "slack". If you run a system at 100% all the time, any change to the systems inputs will crash it. Look at what happens to the major airlines when a snowstorm hits. Even our bots are limited by your website hosts computer power and your bandwidth. To many queries will slow it down. To understand this better we recommend Roger Martin's book "When More Is Not Better".
Who do you recommend for website hosting?
We offer complete menagement plans and also can support self managed websites as long as they are hosted at ionos.com. We have partnered with ionos to insure reliability and ease of support while you maintain ownership of your domain, email and website. Read the fine print at those "quick and easy" web hosting companies. They own it and moving or growing gets expensive fast. You can also get great pricing on Office365 though IONOS.
We have an ionos account, how can you help us?
We have been a long time partner with ionos and are currently listed under our previous company name "Bourquin Group". We are in the process of rebranding to better represent our business and ideals. If you look in your ionos dashboard and find "partners" and enter "bourquin Group", you can give us as much or as little access as you want.
What website software do you reccommend?
At 118West we support WordPress based websites and have plug-ins designed only for WordPress. Wordpress is a proven stable platform with thousands of simple and secure plugins like WooCommerce and Stripe which we also support.
WordPress looks hard, is there an easier way?
WordPress is one of the easist and most versatile website building tools out there but yes it can get better, We have partnered with Elegant themes to provide easier and quicker building websites on the WordPress platform with Divi. You can learn more about our affiliation with Elegant Themes here . And if you already have Divi on WordPress we can still help.
Is there a theme we should use for wordpress?
All of the best themes are paid themes becuase nothing worth having is free. There is a reason the free themes are free and you quickly realize that once you try and customized them. Currently we support Divi 4 and are Testing Divi 5. Both of these can be purchased at Elegant themes and are included with all 118 West managed accounts.
I received an email from Bot118@118West.AI, what does that mean?
All AI generated content and emails are identified by the .ai domain name and/or the Bot118 handle. We want to be very clear when you are paying us for human work vs AI work and what our responses mean. Over 99% of our emails can be handled by B-Bot just as 99% of our phone calls are answered by a human sounding virtual receptionist.
I love your chatbot, how do I get it?
Currently B-Bot is available only to clients whose websites we manage. The public facing version is waiting for WordPress verification and then it will be a simple plug in for any WordPress website and available on the WordPress plugin store.
My ChatBot doesn't know anything about my company?
Part of the "guardrail" system built into Bot118 is that you get to decide what it is allowed to see on your website. We think more is better sometimes. There may be some areas you don't want your chatbot looking at. In the WordPress Control Panel under Plug-In's there is a option for Bot118's settings. Not all chatbots are created equal. Once you have selected what areas Bot118 can read, you need to also select the "build knowledge base" button so it will start reading your website and learning about your company.
We loaded the Bot118 chatbot plugin and it is asking for a key, what is it and how do I get them?
Currently Bot118 is only working with the Anthropic LLM. The free version will only ask for your Anthropic Key. If you selected the paid for pro option you only need the key from us which you should have received via email along with the zip file to upload your plug in.
Please check out this blog post for a complete set of instructions to get your own Anthropic API key and skip our management fees
Are other LLM's supported besides Anthropic?
Currently no. We are always looking at better ways to serve our customers, and with that in mind we quickly recognized that supporting more LLM's made support more difficult. As the AI market matures and a couple become profitable and stable we are planning to support two or three models. The time line is unknown.
Can 118 West install the chatbot?
Yes we can install the chatbot for pro users, the fee is $575 and we will need admin access to your website. We will set an appointment, back up your website and install the chatbot. As soon as we are finished we will call and request the admin access be removed.
You can purchase the installation service in the plug in shop.
How do I know if I have an intel® mac or silicon mac?
If you are sitting at your mac and click the apple in the top left corner and select "About this Mac" a small window will appear and one of the lines will say "chip". if it says "intel" or i3, i5 or i7 you have an older intel based mac that is probably needing to upgrade soon.
If it says M1, M2, M3,M4,M5, M6 then you have a "silicon" mac. All of our apps are built specific to the platform and are not interchangeable.