In the video Scott shows you the whiteboard system he created that helps Scott and his wife, photographer Kelly Bourquin, make sure they get their goals set.
Welcome to 2019 – Are Your Goals Set?
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Scott Bourquin
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Post By Scott
Customer Follow Up – How Good Are You?
In our business, we reach out and touch every customer twice a month or more. Some as often as once a week. If we don’t how do they know for sure that our blog entries are helping their website, or that we even made them?
Can Customer Service Survive Growth?
In two weeks I head out of the country for , and like most areas in Southern California, homeless people are moving in quickly so I wanted to finish the alarm portion of my ELK M1 installation. I got on the SmartHome website and ordered the last four door sensors. Instead I received someone else’s order. Instead of being able to just run by the warehouse and give back what I didn’t order and pick up the correct items I spent 45 minutes on the phone with “Ryan” in India.